Appointments

Urgent Appointment

 

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 024 7664 3243, Monday to Friday from 8:00am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:00am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please check out our Opening times page to avoid disappointment.

Routine Appointment

 

To request a routine appointment:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

 

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

Late/Missed Appointments

If a patient arrives more than 10 minutes late for their appointment, they may be asked to rebook for another day.

It is important that patients keep their appointments. Missed appointments are wasteful and represent a significant loss of doctor and nurse time.

If a patient fails to attend their appointment they will be sent a letter notifying them. If this is repeated three times in six months or a pattern of this behaviour is observed, we reserve the right to ask the patient to register elsewhere. Patients retain the right of appeal in these decisions

To cancel your appointment:

  • phone us on 024 7664 3243, Monday to Friday from 08:00 - 18:30.

Page last reviewed: 28 November 2025
Page created: 28 June 2024