Appointments

Rapid health is our online patient triage system; Rapid Health can be used to access self-care information, submit medical and administrative requests, and even register new patients to the surgery.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 024 7664 3243, Monday to Friday from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• use our appointment request form
• phone us on 024 7664 3243, Monday to Friday from 8:30am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am
• use your online services account

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Click here for surgery times

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your online services account
• using the online form
• phone us on 024 7664 3243, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.